Customer support policy

Customer support policy

We are committed to always ready to help resolve any questions about the services of our customers

Purpose:

We always love and cherish our customers for believing in using our services. We want to stick with long-term customers with the products and services we bring on the development path of Net Solutions.

The above things are the important reason we want to serve our customers the best, assist customers to solve all difficulties, handle all customer requests when using our services. Helping customers feel secure when using the service, helping the business develop as well as desired.

1#. Commitment to support website editing for a lifetime

  • We do free to edit the website when customers request with a limited quantity according to the service package.
  • We edit websites at low cost for complex and high volume requirements

2#. Commitment to use online website manual

  • Free guide to use website administration function through guiding articles on website.
  • Free instructions via chatbot, fanpage, email

3 #. Commit to automatic instruction & support by email

  • Guide to use and administer the website via automatic email
  • Automatically manage and update website health status via email